Call Center Services

If you are searching for call center solutions in Karachi or business automation solutions do remember that Ksoft, the call center consultant in Karachi is your one stop IT and business automation service provider. At Kasoft we offer multi level solution both for start ups and established businesses ensuring trouble free environment. With our services / solutions we aim at providing our clients an edge over the ever evolving and challenging marketing conditions helping them to stay ahead in achieving business results and at all times, remain competitive.

Call Center Solutions in Karachi

Our call center solutions are one of their kinds which allow seamless experience across every channel and every touch point, never missing a beat whether you are working through on premises setup or in the cloud. From IVR self service or through Mobile to agent assisted conversation. The flexibility of our a call center solutions help you to leverage customer profile and user preferences to achieve personal interaction giving the customers their required help at the time and manner they choose, hence achieving more customer satisfaction and building healthy customer relationships.

Our call center solutions are build on OPEN SOURCE, thus helps you to customize the solution as per your call center needs and requirements with the help of our highly trained and skilled staff that remains attentive and attend to every requirement of our clients, helping them to customize as per their requirements. The call center solution available at KSOFT is an enterprise level solution which is very cost effective as compared to other solutions available.

Alongwith providing the call center solution, KSOFT assists its customer by designing, Implementation, training and system support, thus easing off, assuring that you achieve ZERO error while you run your business.

Feature of our call center solution

  • Manage multiple campaigns
  • Call Transfer
  • VOIP Calling
  • Ability to use standard Telco lines and VOIP trunks
  • Interactive Voice Response (Automatic call answering and routing)
  • Automatic Call Distribution
  • Scheduled Callbacks: Agent-Only and Anyone
  • Recording of All Calls
  • Web-based agent and administrative interfaces
  • Wall Board
  • Inbound, Outbound and Blended call handling
  • Voice mail
  • Scalable to hundreds of seats
  • Comprehensive Reports
  • Extensions Dialing

KSOFT Call Center Solutions in Karachi- Pakistan (IP-PBX)

You would want trouble free environment where your inbound and outbound call are made seamlessly. Your aim would be to achieve flexibilities in you call center. Our PRIVATE BRANCH EXCHANGE (telephone switching system within an Enterprise) allows you to switch calls between VoIP (voice over Internet Protocol or IP) users on local lines permitting callers to share a number of external telephone user. This IP PBX also allows switching calls between VoIP users and traditional telephone users and / or two traditional telephone callers in similar way a regular PBX does.

IP PBX uses converged voice and data network as against the tradition PBX which uses separate networks for voice and data for its communications. This thus becomes the biggest advantage of IP PBX system as conventional phone calls (VoIP) and internet access both are possible through a single line of each user. The IP PBX systems can be owned by small, medium and large enterprises and can be helpful in providing flexibility by increasing low cost of maintenance and reduces the need and the cost of additional equipment and technologies.

The features embedded in our IP PBX systems include:

  • Automatic Call Distribution
  • Ability to use standard Telco lines and VOIP trunks
  • Call Transfer
  • Inbound, Outbound and Blended call handling
  • Basic Reports (CDR)
  • VOIP Calling
  • Manage multiple campaigns
  • Extensions Dialing
  • Scalable to hundreds of seats
  • Recording of All Calls
  • Voice mail
  • Interactive Voice Response (Automatic call answering and routing)
  • Communication Consultancy / Call center consultancy in Karachi
  • We assist client in acquiring VoIP, PRIs, SIP Trunks and the Land Lines

We are the communication consultants who have always kept abreast with the latest trends, innovations and technological advancements. We have through this attribute helped our clients to achieve the best through our dynamic services. We have helped our client achieve economies of scales as bigger they grow, their cost deceases. If you want KSOFT’s professional call center consultancy in Karachi and in Pakistan.